Customer Shipments & Order Fulfillment

The Customer Shipments / Fulfillment feature bridges procurement with sales fulfillment. When store orders are fulfilled via replenishment purchase orders (such as back-to-back procurement, just-in-time inventory, or drop-shipment workflows), this module enables store operations teams to track, schedule, and complete shipments directly to end customers.

Accessing Customer Order Fulfillment

To view customer consignments and fulfillment statuses:

  1. In the Magento Admin Panel, navigate to Purchase Management > Customer Shipments / Fulfillment.

Purchase Management Admin Menu - Customer Shipments

Customer Order Fulfillment Grid

The Customer Order Fulfillment grid lists all scheduled customer deliveries linked to purchase orders:

Customer Order Fulfillment Grid

Grid Fields & Descriptions

FieldDescription
Shipment / Fulfillment IdSequential increment identifier for the fulfillment record (e.g. IN/000012).
Order ReferenceAssociated Purchase Order ID (e.g. PO000000015) supplying the items.
Customer EmailRecipient customer's registered email address.
Target Fulfillment DateEstimated or scheduled delivery / dispatch timestamp.
Fulfillment StatusCurrent status: Ready To Ship, Shipped / Fulfilled, or Pending.
ActionClick View / Manage to view delivery details or initiate shipping.

Mass Actions

Using the Actions dropdown at the top-left of the table, administrators can execute batch operations:

  • Delete: Remove unfulfilled or voided shipment records.

Order Fulfillment & Dispatch Details

Click View / Manage on any record to open the detailed fulfillment management screen:

Order Fulfillment Details View

The fulfillment view organizes shipment information into three clear panels:

1. Order Fulfillment / Shipment Header

  • Shipment Number: Unique increment identifier (e.g., #IN/000012).
  • Scheduled Date: Date and time scheduled for shipment dispatch. Warehouse managers can update this date using the date-picker and clicking Update.
  • Source: Link back to the originating Purchase Order (PO000000015).
  • Picking / Fulfillment Status: Current state (e.g., Ready To Ship).

2. Supplier Information

  • Supplier Name: Vendor supplying or dropshipping the goods (e.g., Webkul Supplier).
  • Supplier Email: Vendor's contact email.

3. Customer Delivery Information

  • Recipient: Customer's full name.
  • Shipping Address: Customer's complete street, city, state, postal code, and contact telephone number.
  • Shipping Method: Selected shipping method and rate (e.g., Flat Rate - Fixed).

Fulfilling & Shipping to Customer

When the merchandise has been received from the supplier and inspected, or when the supplier confirms dispatch:

  1. Open the fulfillment order record.
  2. Review the customer delivery address and shipping method.
  3. Click the Fulfill / Ship to Customer button in the top-right action bar.
  4. A Fulfill / Ship to Customer modal popup appears, listing the products, weights, and ordered quantities:

Fulfill / Ship to Customer Modal

  1. Verify the dispatch quantity and click Ship Now.
  2. The system:
    • Updates the fulfillment status to Shipped / Fulfilled.
    • Completes the customer order delivery cycle.
    • Updates the customer's order status in their storefront account to SHIPPED / DELIVERED.
    • Logs the dispatch timestamp in the Magento order history.