Customer Subscription Portal

Subscribers maintain full transparency and control over their active memberships and scheduled renewals through the customer account dashboard.

Accessing "My Subscriptions"

1. In the customer storefront, log in and navigate to My Account.
2. In the account navigation menu, click My Subscriptions.

The subscriptions table presents:

• Order ID: Original order reference.
• Reference Profile ID: Payment gateway subscription identifier (e.g. PayPal Billing Agreement ID or Stripe Subscription ID).
• Product Name: Subscribed product or service.
• Subscription Type: Active interval (e.g., Weekly, Monthly).
• Status: Current lifecycle state (Subscribed, Unsubscribed).
• Actions: Links to View details or Unsubscribe.

Viewing Subscription Details

Clicking the View link opens the comprehensive subscription record:

Subscribers can inspect:

• Product details and delivery specifications.
• Initial payment amount charged upon sign-up.
• Recurring billing rate charged on each scheduled interval.
• Subscription creation date and active start date.

Customer Self-Service Cancellation

Customers have full liberty to cancel their subscription at any time without having to contact customer support:

1. Locate the subscription in the My Subscriptions list or inside the detail view.
2. Click the UnSubscribe link.
3. Confirm the cancellation prompt.
4. The module immediately updates the subscription status to Unsubscribed in Magento and dispatches an API webhook call to PayPal / Stripe to cancel the recurring billing agreement.
5. No further renewal charges will be deducted from the customer's account.