Troubleshooting

If you encounter any unexpected issues while installing, configuring, or using the Magento 2 Recurring Plan For Discount module, refer to the common troubleshooting solutions below.

Module Not Appearing After Installation

If the module menus or configurations do not appear in the admin panel after installation, verify that all deployment commands were executed in order:

composer require stripe/stripe-php

php bin/magento setup:upgrade

php bin/magento setup:di:compile

php bin/magento setup:static-content:deploy

php bin/magento indexer:reindex

php bin/magento cache:flush

Error: "Class 'Stripe\Stripe' not found"

If you encounter this PHP fatal error during checkout or configuration save, the Stripe PHP SDK has not been installed into your Magento vendor/ directory.

Run the following command in your Magento root directory:

composer require stripe/stripe-php

Then recompile and flush the cache:

php bin/magento setup:di:compile
php bin/magento cache:flush

Recurring Payment Methods Not Visible at Checkout

  • Module Enabled: Verify that the extension is enabled under Stores > Configuration > Webkul > Recurring Discount Settings > General Settings.
  • Payment Method Enabled: Confirm that Webkul Recurring Discount Stripe Payment Method or Webkul Recurring Discount PayPal Express Checkout is set to Enabled: Yes in Stores > Configuration > Sales > Payment Methods.
  • Cart Contents: Recurring payment methods appear when purchasing a recurring plan product. Regular non-recurring products use standard store payment gateways.
  • API Credentials: Ensure your Stripe API keys or PayPal Client ID/Secret are valid and without extra whitespace.

Subscription Discount Not Deducted in Cart

  • Customer Authentication: Ensure the customer is logged in with the specific account holding the active plan subscription.
  • Active Status: In the admin panel under Recurring Plan for Discount > Manage Recurring Discount Subscriptions, confirm the subscription status is Active and has not expired or canceled.
  • Invoice Paid: Invoices must be in Paid status for subscription validity to trigger.

Automated Renewal Orders or Reminder Emails Not Dispatched

  • Ensure that Magento cron is configured and running properly on your web server (* * * * * /usr/bin/php /path/to/magento/bin/magento cron:run).
  • Verify email templates are selected under Stores > Configuration > Webkul > Recurring Discount Settings.
  • Check store mail sending settings under Stores > Configuration > Advanced > System > Mail Sending Settings.

Still Need Help?

For any custom development requests, doubts, or technical assistance: