Frequently Asked Questions

Q: Which payment gateways support recurring subscription billing in this module?
A: The module supports Stripe and PayPal Express Checkout for recurring subscriptions and renewal billing.

Q: Can I create different discount plans with varying cycle intervals?
A: Yes. Store administrators can configure any number of plans with Weekly, Monthly, or Yearly cycles, choosing either a Fixed currency discount or a Percentage discount.

Q: How is the discount applied when a subscriber makes a purchase?
A: Discounts are calculated and applied automatically to the customer's cart subtotal as Subscription Discount whenever an authenticated customer with an active plan adds eligible products to their cart. No coupon code is required.

Q: Can customers cancel their subscription anytime?
A: Yes. Subscribed customers can navigate to Discount Plan > My Subscribed Plans within their customer account dashboard and click the Cancel button on any active plan.

Q: Does the customer need to register an account before subscribing?
A: Yes. Subscriptions must be associated with a registered customer account so that the discount benefits and recurring renewal cycles can be tracked correctly.

Q: What happens if a recurring renewal payment fails?
A: If a renewal charge fails via Stripe or PayPal, the module updates the subscription status accordingly and automatically sends a failed transaction notification email to the customer.

Q: Can administrators manage subscriptions from the admin panel?
A: Yes, all customer subscriptions, renewal dates, and payment statuses are accessible and manageable under Recurring Plan for Discount > Manage Recurring Discount Subscriptions.