Frequently Asked Questions (FAQ)

Q1: Can a single Gift Card code be used multiple times?

Yes. The extension supports partial redemptions. Customers can use a single gift card code across multiple purchases until the remaining balance is fully exhausted.

Q2: Can Marketplace Vendors create Gift Card products?

Yes. Both store administrators and marketplace sellers can create gift card products from their respective management panels. Sellers can also configure special prices for their gift cards.

Q3: How is the Gift Card code delivered to the recipient?

Once the buyer completes payment and the order status becomes Invoiced / Complete, an automated transactional email is generated and sent to the recipient's email address with the gift code, personal message, initial balance, and expiration date.

Q4: Can customers purchase a Gift Card using an existing Gift Card code?

This behavior is configurable by the store administrator. In Stores > Configuration > Webkul > Gift Card > Apply Gift Card Code On Gift Card Product, set the option to Yes to allow purchasing gift cards with existing gift card codes, or No to restrict it.

Q5: What happens when a Gift Card code expires?

Gift card expiration is calculated based on the Gift Card Active Duration (No. of days) setting. Once expired, the code status updates to Expired and it cannot be redeemed at checkout.

Q6: Does the extension support Headless / PWA storefronts?

Yes. The extension includes complete GraphQL schema definitions, mutations, and queries for seamless PWA and headless application integration.

Q7: Where can I get support if I run into any issues?

You can open a support ticket at Webkul Help Desk Support Portal or Drop an email to [email protected].